Refund and Returns Policy for Olivamavel

Effective Date: November 27, 2024

At Olivamavel, we strive to provide high-quality products that bring joy and learning to children. We want you to be fully satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a straightforward Refund and Returns Policy to make your shopping experience more convenient.

Please read through the following guidelines to understand how we handle returns, refunds, and exchanges.

1. Eligibility for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • You must initiate the return or exchange within 30 days of receiving the product.
  • The item must be purchased directly from the Olivamavel website (https://olivamavel.com).

Unfortunately, we cannot accept returns on products that have been opened, used, or are no longer in resale condition.

2. How to Return an Item

If you wish to return an item, please follow these simple steps:

  1. Contact Our Customer Service Team: Reach out to us by email at info@olivamavel.com or call us at (864) 833-4198 to notify us of your intent to return the item.
  2. Provide Order Information: Please include your order number, the name of the item(s) you are returning, and the reason for the return.
  3. Return Authorization: Our customer service team will review your return request and, if approved, will provide you with return instructions, including a return authorization number and the return address.
  4. Pack the Item Securely: Ensure that the item is securely packed in its original packaging (if possible) to prevent damage during the return shipment.
  5. Return Shipping: The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival.

3. Exchanges

If you received a defective or damaged item, or if you wish to exchange a product for a different one, please contact us as soon as possible. We will guide you through the process and provide a return label if necessary.

Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will offer a refund instead.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used at checkout.

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item.
  • Refund Amount: You will receive a full refund for the purchase price of the item. Please note that shipping costs are non-refundable unless the return is due to a defective or damaged product.

If you paid via credit card or PayPal, the refund will be credited to your account. The time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer support team immediately. We may request a photo of the item or packaging to process the return or exchange quickly. We will cover the return shipping costs for defective or damaged items.

6. Non-Returnable Items

Certain products may not be eligible for returns or refunds, including:

  • Gift cards
  • Digital products (if applicable)
  • Items marked as final sale or clearance

7. Order Cancellations

If you need to cancel your order before it has been shipped, please contact us as soon as possible. We will make every effort to cancel the order, but once it has been processed or shipped, we cannot guarantee cancellation. In such cases, please refer to our returns process once you receive the item.

8. Contact Information

For any inquiries regarding returns, exchanges, or refunds, please contact us at:

Thank you for shopping with Olivamavel! We are committed to providing you with quality products and exceptional customer service. If you have any questions or concerns, feel free to contact us, and we’ll be happy to assist you.